StackLens support

Need help with a scan, finding, plan, or connection? Send us the store domain, the screen you were using, and the bounded error code shown in the app. Never send an access token, app secret, raw GraphQL response, customer/order data, or full discount export.

Urgent security or privacy issue

Email cadosy@gmail.com with the subject “URGENT — StackLens security or privacy.” Include a safe callback method and a short impact description. Do not include credentials or sensitive payloads. This route is monitored for security and privacy incidents; it is not a guaranteed 24/7 live-response service.

Useful details to include

• Your .myshopify.com domain.
• The page and action involved, such as “Overview → Scan discounts.”
• The approximate time and timezone.
• The scan ID or bounded error code shown in StackLens, if available.
• Whether the issue repeats after refreshing Shopify Admin.

Quick recovery steps

1. Confirm StackLens still has the read_discounts permission.
2. Refresh the embedded app from Shopify Admin.
3. If StackLens reports a stale session, use the reauthorization path shown in-app.
4. If a scan is active, let it finish; repeated clicks will reuse the same scan.
5. Remember that a partial scan remains dated and is not an all-clear.

Self-service documentation

Read the StackLens guide for first-scan steps, finding meanings, plan details, and limitations.